Payment and secure processing

Order with ease. Pay securely. Enjoy with complete transparency.

At wellnessfuerdraussen.de, we design the entire ordering and payment process the way we ourselves would shop: clear, reliable, personal and completely transparent.

Our products are places of tranquility – and that's exactly how the purchase should feel: professional, comfortable and accompanied by an experienced partner.

Your payment methods – flexible & secure

You can conveniently pay in our shop using modern payment methods:

  • PayPal

  • Credit card (Visa / Mastercard / Amex)

  • Google Pay & Apple Pay

  • Klarna invoice

  • Klarna installment payment

For many customers, this is the fastest way.
However, especially with high-quality products, many people prefer a more traditional process.

Therefore, we also offer structured order processing via order confirmation & invoice .

The classic order processing via invoice

For those who prefer a clear, reputable and safe approach.

When paying based on an order confirmation, you have two options:

1) Payment: 50% upon order and 50% upon delivery

The flexible option.

Process:

  • You pay a 50% deposit upon receipt of the order confirmation.

  • You only pay the remaining 50% upon delivery or shortly before delivery.

A transport fee of €500 applies to this payment method – both for hot tubs and garden saunas .

Why?
The two-part process generates higher manual effort, increased coordination requirements, and additional insurance procedures in logistics. This flat fee fairly reflects these additional costs.

2) Payment 100% upon ordering (prepayment)

The elegant premium solution – including a €500 saving on transport costs.

If you pay the full amount when placing your order, we will waive the entire transport costs of €500 – regardless of whether you order a hot tub or a garden sauna .

✔ Extremely comfortable
✔ Fastest processing
✔ Immediate production or order picking release
✔ €500 advantage through efficient, predictable logistics

This option is particularly popular with our premium customers who prefer a calm, quick and uncomplicated process.

Why we offer these two models

Transparency, fairness, and a clear focus on the actual effort involved.

Ordering a hot tub or sauna is a unique logistics project. Two aspects are crucial:

  • A 50/50 split results in higher internal costs , which we present transparently as a lump sum.

  • With 100% payment, both you and we benefit equally from more efficient logistics – and we pass these savings on to you as a clear advantage.

You choose what feels right for you.

What happens after your payment?

The relaxed, clearly structured process – like a concierge service.

  1. Confirmation of receipt & overview:
    You will receive all the details in writing and transparently.

  2. Production / Order picking:
    Your hot tub or sauna will be reserved, manufactured, or commissioned.

  3. Personal consultation:
    Together we will determine the optimal delivery week and answer all organizational questions.

  4. Notification from the shipping company:
    You will receive a precise delivery window – binding, predictable, professional.

  5. Delivery:
    Delivery to the curb, well-prepared and reliable.

And most importantly:
You always have a personal contact person – not an anonymous call center.

Why you can order from us with absolute confidence

Premium products deserve premium companionship.

  • German company from the Ortenau region

  • Hundreds of hot tubs and saunas delivered per year

  • Personal support from us founders

  • Transparent order confirmation & clear processes

  • Many enthusiastic customers in the DACH region

Our customers often tell us:

"The transaction was smooth, personal and trustworthy – just as one would wish for with such high-quality products."

FAQ – Frequently Asked Questions about Payment & Processing

Is 100% prepayment safe?

Yes. You will receive a formal order confirmation, transparent communication, and the entire process will be handled by an established German company.

What is the €500 transport cost flat rate for?

Transporting hot tubs and garden saunas is a complex process with high logistics, coordination, and insurance costs. With 100% prepayment, we can streamline these processes – that's why we're giving you €500.

How does the second payment work in the 50/50 option?

You will receive the final invoice a few days before delivery. Delivery will take place after payment.

Can I pay directly in the shop?

Yes – PayPal, credit card, Klarna and other modern payment methods are available at any time.

Will I receive a proper invoice?

Yes, of course – with VAT shown separately.

Can I order by phone?

Gladly. We will advise you personally and then send you the order confirmation.

Your personal contact – exclusive & accessible

Jens & Heide Ischebeck
wellnessfuerdraussen.de
📞 07807 9597353
📧 info@wellnessfuerdraussen.de

We accompany your project from the first question to the final delivery with genuine dedication, experience and premium service.